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Human-centered communication in business
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Word Nerd who..... Saves recipes I'll never cook... Reads the last paragraph of a book to see if it's worth committing to...  Says “quick edit” before vanishing into a black hole for two hours..... Feels deep satisfaction when an SME says, “That’s exactly what I meant....” Gets oddly proud when someone uses white space....  Collects Old Tech Ads just for fun...  Spends 20 minutes thinking of  a “better” word, only to go back to the original one....  Screenshots great copy and now lives among 600 mysterious files named “IMG_8472....  fixes expensive messaging problems....​​​

Messaging Training

Hi, I’m Vivien — and I help B2B teams say what they mean.

​Have you ever tried to explain what you do…
…only to watch someone’s eyes glaze over halfway through?

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That’s why I do this work.

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For years, I watched smart teams with brilliant products lose momentum — not because their solution wasn’t good, but because their message got watered down somewhere between “we know what we mean” and “wait, why does this matter again?”

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And the worst part everyone thinks they’re being clear.
Until they’re… not.

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I help B2B teams turn their ideas into messaging that their clients can understand, repeat, and rally behind.

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I bridge the gaps between product, marketing, comms, and leadership so your message survives the journey — through rewrites, approvals, meetings, and that mysterious “Can we get a version 12?” feedback.

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I teach you how to write for people — not personas, job titles, or hypothetical buying journeys.

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And yes: I help your message get through a 10-person buying committee without falling apart on slide 7.

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Why I care so much about this

Clear messaging isn’t about being clever.
It’s about being understood.

It’s what lets teams align.
It’s what helps buyers make confident decisions.

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And honestly..
I just love seeing that moment when someone says:
“Oh! That’s what we’ve been trying to say.”

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If you’re here…

You probably want your messaging to feel sharper.
Clearer.
More confident.
More you.

You’re in the right place.
I’m glad you found your way here.

Human-centered communication in business
Communication psychology for business

My brother Kevin taught me how to moonwalk, play blackjack, and win at marbles.

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He also taught me to own my story.

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On my first day at uni, he knocked on every door in my dorm... and then hid, leaving me to awkwardly introduce myself to every housemate.

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Yes, it was embarrassing...
 

But the lesson stuck: you see if you don’t define your story, someone else will.

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RECENT MEDIA

Create Conference
Twitter Spaces
HGC

Inspire your Listeners with a refreshing take on B2B.

Need a podcast guest to talk all things messaging, and communication psychology?

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I explore how ideas travel (and often die) inside organisations — and what to do about it. Helping communicators craft content that connects across departments, decisions, and distractions.

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Brand positioning workshop
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