TERMS & CONDITIONS OF ENGAGEMENT
These Terms & Conditions (“Terms”) govern every engagement between From Vivien (“Consultant,” “I,” “me”) and the client named in the applicable proposal, statement of work, or signed agreement (“Client,” “you”). By signing a proposal, paying a deposit, or instructing me to begin work, Client agrees to be bound by these Terms.
Last Updated September 2026
1. CONSENT
By using our Company's website and submitting any form or contacting us, you consent for us to collect, use, store, and retain any information and data given in accordance with this privacy statement
Data is also collected via Provesource and their company privacy policy We have not given them consent to distribute any data collected.
Permission is Granted: By providing testimonials and reviews, you agree to grant permission for their use in promotional materials, showcasing your valuable feedback to potential customers and highlighting your experience with our products or services.
2. SERVICES
Consultant provides B2B messaging strategy and consultancy services, which may include but are not limited to: messaging frameworks and key messaging libraries, executive and internal communications support, brand narrative development, team messaging workshops, and related strategic writing and advisory work (the “Services”).
The specific Services, deliverables, timeline, and fees for each engagement will be set out in a project brief, proposal, or statement of work (“Brief”) agreed in writing between the parties. In the event of any conflict between these Terms and a Brief, the Brief governs for that specific engagement only, and these Terms govern everything else.
3. CONFIDENTIALITY & NDA
All engagements are treated as confidential by default. Consultant will not disclose Client’s confidential, proprietary,
or commercially sensitive information to any third party, and will use such information solely to deliver the Services.
Where Client requires a separate mutual non-disclosure agreement, Consultant is happy to execute one prior to the start of work; the terms of that NDA will take precedence over this section in the event of conflict.
4. PAYMENT SCHEDULE
Payment is to be made in full at the end of the project (Executive Support, Brand Narrative, Key Messaging Library, unless otherwise agreed in the Brief where 50% deposit is due upon signing the Brief
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Payment will be made to hold and confirm the date for The Message Room Team Training.
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Work will not commence until the initial payment is received and cleared.
5. SCOPE CLAUSE
This agreement covers only the deliverables and Services set out in the Brief. Any request outside that scope — including additional deliverables, new audiences or channels, additional revision rounds beyond those specified below, or changes to the core requirements of the project — is treated as new scope. New scope will be quoted separately and requires a written amendment or new agreement before work on it begins.
6. REVISION LIMIT
Each engagement includes four rounds of revisions based on Client feedback, unless a different number is specified in the Brief. Revisions must respond to the original Brief. Additional revision rounds, or feedback that changes the core direction or requirements of the project, are billed at Consultant’s standard hourly rate or a per-revision fee agreed in advance.
7. APPROVAL DEADLINE
Client has 5 business days to review and provide feedback on each deliverable. If no feedback is received within this timeframe, the deliverable is considered approved and I will proceed to the next phase of the project.
Requests for revisions received after this deadline may be treated as a new revision round and subject to the fees described above.
8. RUSH FEE
Projects requiring delivery in less than 5 business days from the agreed start date are subject to a rush fee of 25–50% of the total project fee, reflecting the need to reprioritise my schedule. All rush requests must be agreed in writing, including the applicable fee, before work begins.
9. CANCELLATION FEE
Either party may cancel an engagement in writing. If Client cancels a project after work has begun, a kill fee of 30% of the total project fee is due within 14 days of cancellation. This compensates Consultant for time already spent on strategy, research, planning, and any work completed to date, and is payable in addition to any milestone payments already due under the Payment Schedule.
10. PORTFOLIO RIGHTS
Consultant retains the right to reference completed work — in general or redacted terms — in her portfolio, website, case studies, and promotional materials, unless Client has a legitimate confidentiality concern. Where such a concern exists, Client may request a delay of up to 6 months before any reference is made public, or request that specific confidential details be redacted. Client may not prohibit portfolio use entirely without cause, given the confidentiality protections already in place under Section 2.
11. OWNERSHIP OF DELIVERABLES
Upon receipt of payment in full, ownership of the final, delivered work product transfers to Client for the purpose for which it was commissioned. Consultant retains ownership of her underlying frameworks, methodologies, templates, and working process, and may reuse general techniques and know-how developed during the engagement in future work for other clients, provided no confidential information belonging to Client is disclosed.
12. INDEPENDENT CONTRACTOR STATUS
Consultant is engaged as an independent contractor, not as an employee, agent, partner, or joint venturer of Client. Consultant is responsible for her own taxes, insurance, and business expenses, and nothing in these Terms creates an employment relationship between the parties.
13. LIMITATION OF LIABILITY
Consultant’s total liability arising out of or relating to any engagement is limited to the total fees paid by Client for that specific engagement. Consultant is not liable for indirect, incidental, or consequential damages, including loss of profits, revenue, or reputation, arising from the use of any deliverable.
14. FORCE MAJEURE
Neither party is liable for delay or failure to perform caused by circumstances beyond its reasonable control, including illness, natural disaster, or significant disruption to communications or infrastructure. The affected party will notify the other as soon as reasonably possible and both parties will agree a revised timeline in good faith.
Our Accessibility Statement
From-Vivien is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C).
These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone.
Whilst we strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.
If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us. Your feedback will help us make improvements.