TERMS & CONDITIONS
By visiting From-Vivien.com, you are consenting to the privacy policy and terms and conditions of this site. Policies may be updated at any time.
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We, Us and Our (From Vivien) You (The Client and any Client Representatives)
​Last Updated September 2024
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REFUNDS
Your enrolment is protected by my 7 Day full-money-back guarantee. Contact us with the subject "Cancellation" with your name for a full refund. within 7 days of your original purchase
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Unfortunately, due to the nature of our training and programs, we won't be able to refund any money for sessions already started with the eligibility of a 25% refund 48 hours before the Session or Program begins. You may wish to request to move your session or enrolment to a different date. ​​
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No refunds for cancellations or missed appointments.
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All Consultations can be rescheduled for up to 7 days in advance
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PRIVACY POLICY
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1. CONSENT
1.1 By using our Company's website or submitting any form or contacting us, you consent for us to collect, use, store and retain any information and data given in accordance with this privacy statement.
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1.2 You may choose to restrict the collection, use, storage or retention of the information in the following ways:
a) When completing Our contact form(s), You may omit any information you do not wish to share. Consent is deemed given for information provided in the form(s).
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1.3 Data is also collected via Provesource and their company privacy policy We have not given them consent to distribute any data collected.
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2. CUSTOMER DATA PROTECTION
2.1 Any information collected is solely for Our use. We will not share the information or data with any other entity – unless required by legal obligation or for the effective delivery of our services.
2.2 We agree to not use or allow anyone else to use, Customer Data to contact any individual or company except as directed or otherwise permitted
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2.3 Any testimonials, or reviews written and sent to Us is deemed to have Your permission to be used ​
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3. INTELLECTUAL PROPERTY
3.1 All design, content, and copy used on this website and published material are copyrighted by From-Vivien.com unless stated otherwise.
This material includes but is not limited to, the design, layout, look, appearance, and graphics. Reproduction is prohibited and may not be used without prior written permission.
The Company trademarks include but aren’t limited to, those listed at From-Vivien
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TERMS & CONDITIONS
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4 NO LIABILITY
4.1 We shall have no liability to You in connection with this Agreement for any loss of profits, loss of revenue, loss of business, loss of contract, loss of goodwill, loss of data or failure to make anticipated savings or any indirect or consequential loss, whether this results from breach of contract, negligence or otherwise.​
4.2 Every effort has been made to accurately represent our products and their potential. Earning potential is entirely dependent on the person using our services, products, ideas, and strategies. The examples in these materials are not to be interpreted as a promise or guarantee of earnings.
We cannot guarantee your success or income level, nor are we responsible for any of your actions from the ideas and techniques in our material. No guarantees are made that you will achieve results similar to ours or the testimonials of our customers.
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Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. ​​
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5. BUSINESS CONSULTATION AND SERVICES CONTRACTS
5.1 The Contract is formed as soon as the We receive Your Acceptance or Acceptance of Quotation and Payment.
We will issue a letter of confirmation of the Services. No terms or conditions stipulated or referred to by You in any form whatsoever shall in any respect vary or add to these Terms and Conditions unless otherwise agreed by us in writing.
5.2 You shall provide us with such information and access to such facilities and personnel as We shall reasonably require in order to provide the Services.
5.3 We shall not be liable to You for any loss, liability, damage or expense arising out of or in connection with the performance of the Services. In no event will We be liable to You for special, indirect, punitive or consequential damages, including, without limitation, loss of profits or lost business. Under no circumstances will the liability exceed, in the aggregate, the fees actually paid to the Us
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6. INTELLECTUAL PROPERTY
6.1 All Intellectual Property Rights that are created in the course of the provision of the Services and in the Deliverables shall belong to Us​
​7. PAYMENT AND FEES
7.1 We shall charge and You shall pay the amounts set out or calculated in accordance with the relevant Statement of Works.
7.2 You shall pay all valid and properly submitted invoices not later than 14 days after they are received or at such other times as may be specified in the Schedule or the relevant Statement of Works.
7.3 If You do not pay any invoice by the due date for payment We have the right to suspend the provision (and/or terminate the Contract) of the Services until payment in full is made.
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8. CLIENT'S RESPONSIBILITIES
8.1 You The Client agrees to:
8.1.1 make payments to Us in accordance with clause 7
8.1.2 provide Us with any information, and assistance relating to the Services as we may reasonably require within sufficient time to enable us to perform the Services in accordance with the Contract;
8..1.3 appoint a primary contact to act as You, the Client’s representative to liaise with us in connection with Services
Our Accessibility Statement
From-Vivien is committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. We aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG 2.0, Level AA), published by the World Wide Web Consortium (W3C).
These guidelines explain how to make Web content more accessible for people with disabilities. Conformance with these guidelines will help make the web more user friendly to everyone.
Whilst we strives to adhere to the guidelines and standards for accessibility, it is not always possible to do so in all areas of the website and we are currently working to achieve this. Be aware that due to the dynamic nature of the website, minor issues may occasionally occur as it is updated regularly. We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility.
If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact us. Your feedback will help us make improvements.